Hatch Plumbing & HVAC
Effective Date:
This messaging program sends appointment confirmations, reminders, customer communications, support updates, and other service related notifications to individuals who engage with Hatch Plumbing & HVAC through our website, forms, conversational experiences, scheduling tools, or other communication channels and explicitly opt in to receive SMS notifications.
Opt in is collected through the Hatch Plumbing & HVAC website chat widget, website forms, onboarding experiences, and other direct communication channels where users voluntarily provide their mobile phone number and consent to receive customer care and operational communications.
Messages may include support responses, onboarding communications, appointment coordination, scheduling updates, service notifications, and customer care communications.
You can cancel SMS services at any time by texting STOP to the number that sent you messages.
Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
To rejoin, sign up as you did initially and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for assistance, or contact:
Email: [email protected]
Phone: 774-474-5279
during normal business hours.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and to us from you.
Message frequency varies depending on your use of our services and communication activity.
Consent to receive text messages is not a condition of purchase.
For questions about your text or data plan, contact your wireless provider.
Our SMS program works with major U.S. wireless carriers including:
You must be 18 years or older to participate in our SMS program.
For privacy related inquiries, please review our Privacy Policy using the link in the footer of this website.
We comply with all applicable laws and regulations including TCPA and CTIA guidelines regarding SMS communications.
This website ("Site") is owned and operated by Hatch Plumbing & HVAC ("Company," "we," or "us").
By accessing or using this Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms that may apply to specific products, services, or sections of the Site.
Accessing the Site in any manner constitutes agreement to these Terms.
We reserve the right to update or modify these Terms at any time. Continued use of the Site following updates constitutes acceptance of revised Terms.
This Site and all content, materials, graphics, branding, software, and information available through the Site are the property of Hatch Plumbing & HVAC and are protected by copyright, trademark, and intellectual property laws.
The Site is provided solely for personal and non commercial use.
Unless explicitly authorized, you may not:
You may print or download individual pages for personal and non commercial use provided all copyright notices remain intact.
By submitting content through our Site or communication channels including comments, messages, forms, photos, videos, or feedback, you represent that you own the content or possess necessary rights.
You grant Hatch Plumbing & HVAC a non exclusive, worldwide, royalty free license to use, reproduce, modify, distribute, and display submitted content in connection with providing and improving our services.
Links to third party websites do not imply endorsement.
Information and services are provided "as is" without warranties of any kind.
To the fullest extent permitted by law, Hatch Plumbing & HVAC disclaims all warranties including:
You agree to indemnify and hold harmless Hatch Plumbing & HVAC and its affiliates from claims arising from your use of the Site or violation of these Terms.
Some areas of the Site may allow access to products or services provided by third parties.
We are not responsible for the quality, accuracy, delivery, or reliability of third party products or services.
Your interactions with third parties are solely between you and those parties.
Certain Site features may require registration.
You agree to provide accurate and complete information and are responsible for maintaining confidentiality of your login credentials.
If unauthorized account activity is suspected, notify us immediately at:
We reserve the right to suspend or terminate access to the Site without notice if we determine that conduct violates these Terms or applicable law.
Upon termination, all use of Site materials and services must cease.
These Terms shall be governed by and interpreted under the laws of the State of Massachusetts.
Any disputes arising under these Terms shall be resolved exclusively through binding arbitration within Massachusetts.
We may periodically update these Terms.
The latest version will always be available on our website with the current effective date.